Tag Archives: digital inclusion

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A tasty intro to digital – Tea, Toast and T’Internet


Time was when introducing older people to the potential of the online world – in official pursuit of digital inclusion – meant a computer, trainer, and possibly a bit of a struggle with the mouse.

Now we are beginning to see a less formal approach: tea, toast and tablets. I think it is likely to be more successful. Here’s why.

I was recently delighted, and intrigued, to be copied into an email from Myra Newman thanking people for their support for a London event run at the Central & Cecil Sheltered Housing scheme, together with Primrose Hill Neighbours Help (PHNH).

The note was backed up with photos by Lee Christopher-Coles, showing residents clearly having a lot of fun trying out tablets … many for the first time. Lee wrote:

Some of the residents were amazed you could use an app to find out the next bus, or book tickets to the ballet. And even Skype. The impact it can have using a tablet, instead of a computer – that seems pretty daunting and locked away in another room, is far greater.

Among Myra’s thank-you’s was this reference:

At the `Wealth of the Web’ conference in January, David Wilcox and Professor Leela Damodaran offered encouragement to run a digital inclusion event. Without them, the `Tea, Toast and T’Internet’ session might not have happened.

Myra was referring to the workshop Drew Mackie and I ran in January with Age UK London, where some 50 people invented a set of fictitious characters, told their life stories, and played through in groups how the online world could help them meet life challenges they faced, and explore new opportunities.

There wasn’t a screen in sight, because we were making the point that the best way to engage people was to start with their interests, not with the technology, and have some fun. I may have mentioned the idea of iPad tea parties.

Since then I’ve been making rather slow progress in gaining official support for further events … but meanwhile Myra and friends have just gone ahead and done something more interesting. I rang Myra to find out how … and discovered the importance of long-standing relationships, volunteers with professional skills, combined with personal determination.

Here’s the story, with some additions from PHNH and others at the event

Primrose Hill Neighbourhood Help manages a volunteer befriending service for isolated older women and men, and also runs information sessions at a Central & Cecil Sheltered Housing Scheme. Digital Inclusion Officer Nathaniel Spagni recently installed WIFI in the lounge. There are computer drop-in sessions at the centre.

Lee, a social media champion from Age UK London ably assisted PHNH with an eye-catching flyer, `Tea, Toast and T’internet’ and helped on the day of the event. The flyer was posted on the main noticeboard at the Centre and residents signed up. Tea and refreshments were prepared and served by a public-spirited resident who took charge.

Myra was for 32 years a Camden librarian, and is well connected with many local groups and networks. With support from Richard Higgins, C&C Centre Manager and confident of the interest of a few residents in having a tablet demo, she made a call to Breezie, who are working with Age UK to market customised Samsung tablets. Breezie provide a service that makes it really easy to set up the tablet, and add more apps as people’s confidence grows.

Myra wrote:

I was bowled over by the number of residents who voluntarily joined us for a cuppa and a piece of toast to find out more about using the internet. The Breezie team guided residents through the steps and along with a cuppa, the `hands-on’ experience was a positive one. For many, the wonders of this new phenomenon was a light-bulb moment.

Quotes from residents:

I was never interested in learning about computers and always thought I’d stick with pen and paper but the demo of tablets has changed my mind. I’m now hooked on the idea of having a tablet.

I was impressed with the enthusiastic people who guided us on a 1-1 basis on how to use tablets.

Sounds like making a fresh, new start as I don’t get on well with my computer.

I’m particularly interested in being on the internet and encouraged by the fact that Email will already be set up on Breezie and that unlimited support is offered for 12 months.

That Device Company, who are behind the project, aim to donate £50,000 to Age UK during 2014 through promotion and sales.

On the day Breezie CEO Jeh Kazimi turned up with a team of volunteers, and six tablets. These run on the Android system, which out-of-the box can be more difficult than Apple iPads – but the virtue of the Breezie is that it provides a simplified set-up that can be tailored to individual use. I think it would be really interesting to arrange a session with iPads for comparison. My hunch is there will be pros and cons on each.

Jeh has written about how Breezie was born from the challenge of helping his mother, on a visit to London, to use Skype to connect with her husband in India.

My wife and I helped her by sticking post-it notes all over the computer screen. Sounds odd but, for mum, it meant that she paid attention only to the parts of the screen she needed to, and ignored any extraneous information and clutter.

From this, an idea formed: why can’t technology become more human, rather than humans having to adapt? The need for apps that can be used by those with little or no technological nous – and there are still more than 6 million UK adults aged 55+ who’ve never used the internet before – and the need to deliver it without patronising or limiting them, was clear.

Tablets are key to solving the problem of digital isolation. While most of us can use a mouse as easily as we can put our shoes and socks on, it’s not that easy for everyone. It’s very difficult for the rest of us to imagine but desktop computers can seem intimidating to those alien to technology. Tablets, however, are portable, unobtrusive and the touchscreen designed to be intuitive – a good starting point for those who’ve never used technology. The next hurdle was to work out how to deliver this to the digitally isolated.

The Breezie approach clearly worked well at Tea, Toast and T’Internet

Laura Wigzell, Coordinator of Community Time Camden wrote:

It was a fabulous event. Having spent some time helping older people on laptops and desktop computers before, I was quite astounded at how quickly some of them picked up using a touchscreen tablet in comparison. It was pretty impressive really! So well done you and the other PHNHers for all your amazing effort in pulling the afternoon together – otherwise those folks would never have had a chance to have a go on such technology and would have remained intimidated by it. Now many of them are intrigued and excited by it and have begun to think how it might be useful to them, which is a much more positive place to be. The tea and cake certainly helped too – a lovely vibe in the lounge that afternoon. Looking forward to the next one!

Laura then blogged a piece with the promise of a further event.

Richard Cotton, Prospective Labour Candidate for Camden Town with Primrose Hill Ward, said:

Congratulations to Myra Newman, Primrose Hill Neighbourhood Help Information Desk and everybody involved in making the afternoon such a success. It was an honour to be there and great to be able to help in a practical way. I think many older people wish to embrace new technology for the way in which it can tackle isolation. For example, my late Mother lived abroad but was able to keep in contact with her wider family through email and skype. Others are able to use the internet for shopping, watching films, social networking or just browsing. It’s important to ensure that older people are including in the digital revolution, which is transforming all of our lives.

And added:

I hope we can find a way of sourcing some kit to extend this. It really is a great idea, which will help tackle isolation amongst older people living alone.

Danny Elliott, Age UK London Communications and Campaigns Officer, sent me this story of the value of showing people what’s possible on the day:

As part of my role at Age UK London I work with older people on a variety of digital skills through our Fit 4 Purpose workshops. At Jacqueline House I spent around half an hour with James Nelson, one of the residents. James had a desktop PC that a friend helped him use due to poor eyesight. He’d never used a tablet before.

At Age UK London we believe that anything can be used as a motivator to get online. James and I looked at a supermarket website and I showed him how you can order groceries online – he was interested in that, but it wasn’t enough. I then asked him who he supported. “Chelsea.” I asked, “What’s your favourite Chelsea moment?” Without hesitation James told me it was the 1970 FA Cup Final replay at Old Trafford. He was there, and saw his team lift the trophy. Within seconds I was on YouTube and James was reliving that day… and he really was reliving it! When Leeds scored he told me, “They went 1-0 up, but they don’t win.” James cheered when Chelsea scored and told me he thought it was ‘amazing’. James had seen the endless possibilities of being online… football is a great motivator!

At Age UK London we want all older people to have the skills and opportunity to be online and to use that access to fuel the passions they already have.”

I sent a draft of the post to Professor Leela Damodaran, who helped inspire the tea party, and who has led extensive research in the digital inclusion field. Leela responded on the challenge of maintaining support, if participants are able to acquire a tablet in the longer term:

Lots of important messages are expressed in a compelling way in your report. One additional critical point that needs to be highlighted is the importance of the on-going support that follows after the experience of Tea, Toast and T’internet is over and the new ‘convert’ finds him/herself alone with the device. In other words, a technological device alone – whether a tablet or anything else – cannot by itself solve digital and social exclusion. The value of 12 months unlimited support offered with Breezie should not be underestimated for the confidence and sense of security it promotes – especially among new users. (Clarification from Age UK and ‘That Device’ on how users’ interests will be safeguarded and their support needs met once the 12 months has passed should be sought as a matter of some urgency before widespread promotion of the Breezie proceeds).

It is also the case that the leadership and commitment of Myra and her colleagues, the support from local government, from a member of parliament and from a community such as Primrose Hill Neighbours Help (PHNH) were crucial achieving such an empowering experience for the older participants involved. All these factors working in combination are crucial to the promotion of successful digital participation of older people. It will be important that documented reports of the process make very clear that far more is involved than simply handing out technological devices!

Picking up my perspective on the story …

I’ve added rather more quotes than I usually might to a post because it seems to me the secret of success on this sort of occasion is the connections between people in the area who may not have technology as their main passion, but who see the potential and will support someone like Myra with an experiment. They are the real champions … who may become digital champions and provide support in the longer term.

I should add that the party idea isn’t new: Age UK, and Age UK London have run Techy Tea parties, some of them supported by EE. Digital Unite, who organise the annual Spring Online programme, are also promoting the idea, and I should think we’ll see lots more next year. (see update below).

What seems particularly promising is the combination of local volunteer action with a consumer product to complement the more traditional digital inclusion programmes.

Pictured with residents and a group from PHNH information desk are:

  • Age UK London Communications and Campaigns Officer, Danny Elliott
  • Central & Cecil Digital Inclusion Officer, Nathaniel Spagni
  • Camden Councillor, Patricia Callaghan, Deputy Leader, Cabinet Member for Adult Social Care and Health
  • CEO of Breezie, Jeh Kazimi
  • PHNH/Age UK Social Media Champion, Lee Christopher-Coles
  • Primrose Hill Community Library Volunteer/Labour Candidate, Richard Cotton
  • Resident of the Oldfield Estate sheltered housing scheme and resident Board member, Sally de Sousa
  • Kay, resident and provider of tea and refreshments

The C&C-PHNH event was supported by:

  • C&C Centre Manager, Richard Higgins
  • Coordinator Community TIME Camden, Laura Wigzell

Update: as I was finalising this post, I spotted that the mobile network operator and Internet Service Provider EE have won a Big Society Award for running 68 Techy Tea Parties during 2013, with over 565 staff voluteers. David Cameron is quoted as saying: “Whether it’s creating an email account to connect with friends and family, or learning how to use an iPad, EE’s ‘Techy Tea Parties’ are demystifying technology and giving people the skills to get online”.

Olaf Swantee, EE CEO, says they will bring Techy Tea Parties to every store, office and contact centre across the UK this year – so maybe there’s scope for more local partnerships.

The big question, of course, is whether people will buy – or be able to afford to buy – a tablet and mobile Internet connection after the party. I’ll follow up on that in a later post. Meanwhile, cheers all round.



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My idea for digital inclusion – the minimal technology assessment kit

Provocation: instead of promoting an over-rich mix of technology to people who are resistant or not interested, offer a way to understand how the world is changing and then assess how little tech they might need for their needs and interests.

My immediate thought after our successful workshop on digital technology for older people was to develop a DIY version where people could profile the potential user, their needs and interests, offer a rich menu of sites, programmes and apps, then choose an appropriate device. This might be a smartphone, tablet, smart TV, desktop computer or laptop. Or – with the kit – they could do that for themselves using the a kit of cards and other resources, perhaps ending up with a hands-on demo if there were someone to help.

I also drafted an article, copied below, which is in AGEnda- Newsletter of the English Forums on Ageing, thanks to editor Tony Watts. This floated the DIY kit idea, and also reflected on how we should just see technology as part of the mix of communications and services any individual needs. I wrote:

… a lot of older people don’t see the need to get online, find the idea scary, computers intimidating and costly. Is it really so important – unless essential for communication with distant family, or accessing public information? If the latter, are there intermediaries who could help? Although I’m focussed here on older people, there’s an any-age issue too. I’m a technophile … but I’m increasingly uncomfortable with the idea of everyone must be online.

so … reframe the problem. Instead of planning how we get more people into/onto the Internet (digital inclusion), accept many won’t go there, and think in more detail about the networks of information and relationships we each inhabit, served by lots of different media. Then work through how to improve that experience in different cases (social inclusion).

From that social ecology perspective, the challenge is how to help people build the blend of newspapers, magazines, phone calls, visits, relationships and maybe online activities that is right for them.

The difficulty with the “choose your tech” kit is that it can make tech the solution without enough analysis of the problem.

Tomorrow I’m making a small contribution to an online discussion among members of the Digital Inclusion Group of the Age Action Alliance, on the theme of what can we do in practice to move things forward. The temptation is to offer ideas on how we can do more to get more people online, and so “included” in the world of technology.

But isn’t the real challenge how to help people create or expand the world they want, bringing in technology where appropriate?

But how to help re-frame the discussion, and give us a nudge to change our minds about some aspects of the digital inclusion agenda?

Here’s one idea I might fly. Let’s create a kit that helps individuals – or those supporting them – to profile their needs and interests, their networks, and the various ways that they communicate and get services. What’s working, and what isn’t. How interested are they in exploring new opportunities.

Then how little technology might they need to make a difference, if any at all. If none at present, but the need arises, can someone act as an intermediary to get information, fill in a form, order something. If the minimal tech in insufficient, would it be easy to extend. I’m sure that there are lots of assessment methods from social care that we might build on. The exploration could be done within the Living Lab Drew Mackie and I are developing.

The kit should include explanations of how the world is technology pervasive and dependant, so avoidance may be challenging … but the focus should be on helping people, friends, families and supporters, make choices about how they wish to live in that world.

As technology become more personal, and the world more complex, the importance of understanding and being able reshape context become more not less important. So as well as looking at how to develop digital adoption and skills, look at building social ecologies.

It might be not awesome, but it could be useful.

Here’s the article I wrote, published in AGEnda- Newsletter of the English Forums on Ageing

With huge numbers of older people still not using the Internet, David Wilcox argues that it’s time for a rethink on the way we promote and enable digital inclusion.

The recent Age UK London report on the Wealth of the Web did a really useful job of scoping the challenge of encouraging, persuading and supporting older people into using computers and so engaging with the online world.

The report noted that 78% of Londoners aged over 75 are not online and a total of 661,000 people over the age of 55 in London have never used the internet – and then went on to recommend action by pretty much anyone who could help. These included government, voluntary organisations, private companies and older people themselves, acting as digital champions.

Drew Mackie and I ran a workshop session at the launch event, where some 50 people played through how fictitious but realistic characters could follow their interests and enthusiasms using smartphones, tablets, smart TVs or games consoles as well as computers.

Lots of buzz on the day, but since then I’ve been pondering how Age UK London – and anyone with similar concerns around the country – might move from research and discussion into large scale action. My hunch is that the game has changed, and try harder isn’t going to work. Here’s why.

First of all, as the report showed, a lot of older people don’t see the need to get online, find the idea scary, computers intimidating and costly. Is it really so important – unless essential for communication with distant family, or accessing public information? If the latter, are there intermediaries who could help? Although I’m focussed here on older people, there’s an any-age issue too. I’m a technophile … but I’m increasingly uncomfortable with the idea of everyone must be online.

Secondly it has, in the past, proven really difficult to co-ordinate large-scale action, by multiple agencies, on the lines set out in the report … not least because senior decision-makers in relevant organisations are frequently less than passionate about technology themselves. They know how tough it can be to make tech work, and can sense there won’t be easy wins.

Thirdly, the report – and most programmes – are still focussed on computers, when a lot of consumer-led uptake is through smartphones and tablets. I suspect that older people with a potential interest in the online world are more likely to be enthused by a grandchild with an iPad than a computer in a community centre.

So even if you could get all the agencies together to talk about a computer-based digital inclusion programme they would be on the wrong track. And if someone were to suggest (as I might) that they should focus instead on tablets and smartphones, I doubt if they would have the experience as organisations to move forward. Individuals within organisations might well be using tablets at home – but the organisations would generally not be mobile-literate.

It’s good to see Age UK nationally promoting the uptake of tablets through a deal under which people can buy a customised Android-based Breezie Samsung tablet and get a year of phone support in the package.

However, this still focusses on the technology (albeit more usable tech) and I suggest, additionally, a rethink on two fronts.

First of all, reframe the problem. Instead of planning how we get more people into/onto the Internet (digital inclusion), accept many won’t go there, and think in more detail about the networks of information and relationships we each inhabit, served by lots of different media. Then work through how to improve that experience in different cases (social inclusion). Many, many organisations are of course doing an enormous amount on that front, so …

… focus on these intermediaries. Help organisations and carers enhance their digital literacies in ways designed directly to help those they serve, often using mobile technologies. Map who connects with who in the networks, and use technology and other means to enhance those connections and relationships. Age UK London and Positive Ageing in London – and other regional organisations – are well placed to do that with the many organisations in the field … so start at home. Develop mobile digital literacy in key organisations, and build outwards.

I would, however, go with the suggestion in the report about helping older people (or anyone for that matter) help each other. Recruit a core of volunteers who are enthusiastic about using iPads and other tablets like the Breezie and the Tesco Hudls, run some sessions to develop mentoring skills, and build a learning network so people can share experience. Ask organisations to host iPad/Android parties, building on the success of techy tea parties supported by EE, with bring-your-own tech. We could develop a DIY version of our workshop game so sessions don’t have to start with a screen, but with people’s interests.

Of course there will be continuing demand for more traditional computer-based learning. Libraries and centres are invaluable in providing access, support and sociability. I just don’t think they are any longer the ground on which to mount a campaign.


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How our workshop game confirmed all digital adoption is personal

This week some 50 people joined us in exploring how older people, or indeed anyone, might be encouraged to engage with digital technology and the Internet – without a screen in sight. Instead we used bits of card, flip charts and a lot of animated conversation. The aim was to start conversations around the research we carried out for Nominet Trust last year into technology in later life, and hopefully spark ideas for ways forward.

Drew Mackie and I ran the workshop, that I wrote about earlier, as part of the launch event for the Wealth of the Web report from Positive Ageing in London (PAIL) and Age UK London. I think people enjoyed themselves, and we gained some useful human insights to add to those in the broader scoping report written by Ben Donovan.

The challenge for the session was how to offer people online opportunities, digital devices and support when everyone’s interests are different. The Government wants more people online for their own benefit, and to digitise public services, but one size doesn’t fit all.

So Drew used his iPad mini to create some wonderful cartoons of Alice, Jenny, Faisal, Eunice, Sam and other characters who we introduced to groups in our workshop. Their first task was to fill out our starter description of their character, identify the main life challenges and opportunities that they faced.


Above: Jenny’s initial character card, and the expanded description from the group

We then offered the groups a deck of 18 cards with some online activities that might help. Each of the cards had a brief description of a possible activity, and then on the back we gave two or three examples of web sites or tablet apps that could be useful.

Some of the cards we offered to groups. You can see all of them here.

We asked the groups to describe what devices their character used at present, what key challenges and opportunities they faced, and to choose three or four of the cards. After that we asked how the life of their character might be changed if they adopted the ideas on the cards, and then to consider which device might be most appropriate – desktop or laptop computer, tablet, smartphone, smart TV or games console – and what sort of support might be useful. Would they, for example, benefit from access and training at the local library or online centre, if that were available, or get the help and encouragement they needed from friends and family?

Groups identified challenges and opportunities, possible online activities, and then described the difference they might make.

The aim of the workshop sequence was to emphasis that technology is not the best place to start. First consider the individual, their attitudes, interests and skills – and then what online activities might be beneficial. At that point you can look at the range of web sites, apps and other options available, what devices and support might be appropriate. We did all of that in an hour and a quarter. Your can find the workshop materials that we used, and the flip charts generated, here. We’ll have a transcript, and more detailed instructions, later. Update: transcriptions here, thanks to Age UK London admin volunteers

The discussion brought home to me several key points:

  • People may be fearful, with some justification, of the risk of going online. Can you trust sites with personal information? Guidance and support on that is essential.
  • The process and costs of getting personal access are confusing. It is difficult to compare different home broadband and mobile broadband offerings, and  monitor usage.
  • Even those with computer skills may find upgrading to a new machine problematic, because much will have changed.
  • Tablets like the iPad and Tesco Hudl are increasingly attractive because they are more intuitive to use, and the apps provide a quick route into useful activities.
  • Organisations offering access and support may find it difficult to keep up with the move to tablets. Help is just as likely to come to come from friends and family.
  • At the same time, libraries and centres are enormously important for social learning and support.
  • “Techy tea parties” run by Age UK London with corporate sponsors, and their Micommunity intergenerational learning programme have been very successful.

Overall I believe that the key message was that all digital adoption is personal. Whatever the broad policies and programmes in place, everyone is different. One size doesn’t fit all. It’s not just a choice between laptop or tablet, smartphone or smart TV. It’s about what apps may be useful, and how to move from one to the other. It’s about how to develop the digital literacies to live in an increasingly technology-dominated world.

Drew and I are really grateful to PAIL and Age UK London for the opportunity to try out the game, and to everyone who took part.  The game is part of a proposal to Nominet Trust for a Living Lab of games and online resources for the Life Transitions challenge. I’ll be writing more later about that, and other possibilities for taking forward the momentum we achieved at the workshop. If you are interested in applying the game to your work, do get in touch.

Meanwhile TalkLondon, the discussion forum for the Greater London Authority, have an item on the event which we’ll be expanding. Any comments welcome below too.


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Turning a digital adoption report into a game of phones, tablets, TVs – and maybe computers

Summary: the impact of reports and campaigns urging digital adoption may be limited because people’s needs and interests are different. A game about online activities could provide insights into how to personalise. Your ideas welcome.

Last year I worked with colleagues on a report for Nominet Trust about how digital technology can help us lead a better life as we get older. It was well received, but not much help if you are sitting down with someone wanting to show them practically that it may be worth them touching a keypad or screen for the first time.

Nor is it much help, in my experience, to tell people tech is a Good Thing, or the Government wants to save money by putting services online and they are Going To Have To Go On or Miss Out.

Digital Inclusion and Engagement is a turn-off to most people who are unconnected … or who may actually be online but don’t use their Smartphone, Smart TV or games console like the computer that it is.

But the Internet is important because it is re-shaping our world, and may help at the personal level in combating loneliness, managing finances, getting goods delivered, dealing with health issues and so. That’s as well as the fun stuff.

You don’t need a report to prove it. Just look at the newspaper inserts detailing 500 must-have apps for phones and tablets, under those headings. The Telegraph has just published two such guides.

The problem is that everyone is different. The must-have activity and app for one person may be irrelevant to another. People who learned touch typing may like a keyboard, others a touch screen. If you have figured how to Skype your family on your Smart TV, hitting the Facebook app there is going to be more appealing than learning a new device.

While there may be some basic skills that are going to be important for everyone in future, learning how to switch on a computer and use a web browser isn’t necessarily the place to start for many people.

If you are personally fairly familiar with the possibilities, you can probably find out someone’s interests and capabilities and take them through what’s possible on, say, an iPad or the much cheaper Tesco Hudl.

But if you are designing a campaign to make a difference to a lot of people, how can you think both about scale and about personalisation?

Positive Ageing in London (PAIL) and Age UK London have given Drew Mackie and I a chance to try a different approach on January 27 when they launch a report on digital inclusion.

Before the policy makers engage with the comprehensive overview report prepared by Ben Donovan we are going to run a workshop game with PAIL and a few dozen people – a few of them experienced online and others not.

We are following a similar approach to other games we have run, first developed some 15 years ago to help groups decide how they might wish to use computers in community learning centres. These days learning can be more personal, mobile and appified.

We’ll start by asking people, working in groups, to invent some fictitious characters: their situations, skills, confidence with technology and life challenges. They’ll then pass the profile to another group – and receive one themselves.

The groups will have a deck of cards with ideas for online activities, and choose some appropriate ones for their character. After that they will consider what device might be most appropriate: a computer, tablet, smartphone, smart TV or maybe a games console.

The final stage will involve thinking about what sort of support might be needed: formal training, informal social sessions, help from a tutor, or friends and family, for example.

The results of the discussion will be shared with policy makers and funders attending the second half of the event. That should lead to follow-on discussion about who can do what to help.

Here’s where you can join in before the event. I’ve drawn up a long list of ideas for online activities, as below, and also put them on an open-to-edit Google doc here http://bit.ly/JWiEFn

  • Emailing individuals
  • Email discussion group
  • Web browsing
  • Playing games
  • Shopping online
  • Watching live TV
  • Catching up TV
  • Renting movies
  • Video calling (like Skype)
  • Viewing and sharing photos
  • Online banking
  • Facebook and networks
  • Reading books, mags and newspapers
  • Taking online courses
  • Exploring to learn
  • Using maps
  • Texting
  • Blogging
  • Private network (e.g. Finerday)
  • Taking photos and video
  • Recipes, food, drink
  • Planning travel
  • Ancestry research
  • Health and fitness advice
  • Topic research and sharing

During our exploration for Nominet Trust, Geraldine Bedell ran a discussion on Gransnet which gave some terrific insights into what may be useful or not, and I’m expecting a lively discussion this time around too.

If you any further ideas – or want to suggest changes – please do so on the doc, or in comments here. I would also be really interested in thoughts on which device may be most appropriate for which activity. I’ll follow on with a further blog post about that.

I think that you can do many of the above activities without a computer, and that for a lot of people a tablet is preferable unless you need to do office work. If that’s the case, the challenge for organisations who wish to support people in adopting digital technology is that they may need to do some learning themselves.