How Twitter brought an event organiser to offer free tickets

A few months back I wrote Is your event worth the price of the ticket? and explored how far event organisers would be able to charge high prices when there was an increasing move to free, self-organised unconferences. I quoted the organiser of one £300 two-day event as saying “Next year we are going to have to make it free”.

Well, it’s happened faster than that. Last week Ten Alpsco-founded by Bob Geldorf – staged  Digital Engagement – Empower Citizens and Government through Digital Innovation. Top ticket prices for corporates were £895, and people were reporting being asked to pay up to £15,000 to speak on a programme including Martha Lane Fox. The public sector rate was £195, and people were also being called with offers of £95 … so it wasn’t all top priced.

Even so the costs went down badly with some folk who actually work at grass roots in digital engagement, and who were put out to see government departments and other agencies that promote inclusion lending their logos and support to what seemed a rather exclusive do. There were also complaints about the sales techniques as Anke Holst reports.

At this point Twitter-power came into play, and after some fast and furious exchanges people were being offered free tickets. Paul Clarke documents the whole thing here and follows up with an assessment of the day itself. They are excellent posts, prompting well-balanced discussion about the style and content of the day as well as the cost. The managing director of organisers Ten Alps Publishing, Stuart Brown, joined in too. In my view he was a little off-track, saying:

The event was simply the start of what we feel should be an ongoing and changing debate, and whilst some people may feel our event was not what they wanted or expected, I am pleased that we took the step, and committed to the expense, of doing something. We felt the subject was not out there enough and if we have achieved anything then we have certainly started a healthy debate, with some excellent contributions as many of you have kindly recognised.

… rather ignoring many other events including the fourth annual Digital Inclusion conference of a couple of months before, well documented here (disclosure, I worked on the social reporting there).

I was at last week’s even for free, because with Amy Sample Ward I was helping the Media Trust Community Voices project launch their programme at a seminar. I confess I couldn’t face the Powerpoint-heavy early presentations, but I heard good reports of sessions later in the day.

In my earlier post I tried to tease out  some of the issues around events involving social media (planned or otherwise), including how far they are open or closed, with a pre-planned agenda or  collaborative agenda setting process. The price people pay will depend on the value that each setup offers, in any particular context. High-value exclusive content will command a price. The difficulty Ten Alps faced was that they were pitching into a space where there is an increasing expectation of a gift economy around digital engagement content and activities.

Quite a few people made a comparison with the free unconference organised the previous Saturday in Stoke on Trent by the Talk About Local team led by Will Perrin. As I reported here it was friendly, passionate, without Powerpoint, and full of extraordinarily interesting people. That’s what engagement is all about … and you don’t have to do it in #thatlondon.

One comment

  • October 11, 2009 - 4:35 pm | Permalink

    Great description of what happened! (Think it had a glass ceiling too).
    The fact it wasn’t live streamed in this day and age proves it wasn’t addressing the subject it was supposed to be covering I thought.
    Also as you pointed out, #thatlondon is far too expensive a venue for most of us grassrooters, even if the conference is free, which this wasn’t. The value of this conference was also very debatable when many of the attendees knew more than some of the presenters…
    …and certainly more than all of the organisers.

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