We always hoped that Social by Social would be a book that could be chunked up and re-written for different audiences interested in social tech for social benefit – and now co-author Andy Gibson has done a great job for local government.
Local by Social: how local authorities can use social media to achieve more with less was commissioned by IDeA and NESTA. As Ingrid Koehler writes at our companion site – socialbysocial.net – “this document does provide a compelling argument for how social media can be used as a tool (and not as an end in itself) to support engagement, democracy, improved services and perhaps even especially efficiency.”
There’s more details here on the IDeA site, with additional links.
If you are looking for further front-line insights on Web 2.0 for customer service in local authorities, see the latest excellent presentation from Michele Ide-Smith.
Also at socialreporters.net.
- London as a #networkedcity gains support at first event. Now here’s the plan
- Help us co-design a Living Lab to show #thewayahead for London’s civil society
- Update on Living Well in the Digital Age 3
- Techy lunch in the City shows community spirit of corporate lawyers
- Update on Living Well in the Digital Age 2
- A little recap on Big Society
- Updating exploration into Living Well in the Digital Age
- Two reports promote people-led local solutions – Big Lottery Fund strategy and a Locality campaign
- Do we need Operating Systems for Living Well in the Digital Age - or a more human worldview? on Open Policy Making promises engagement as well as digital innovation
- Living Well workshop report on Open Policy Making promises engagement as well as digital innovation
- david wilcox on How about celebrating the 20 year history of community networking and hyperlocal
- David Newman (@davidrnewman) on How about celebrating the 20 year history of community networking and hyperlocal
- Steve Dale on SEEFA symposium identifies challenges to innovation in Ageing Better – it’s culture as much as tech
- John Popham on How BIG could digitally amplify the impact of its £82 million investment tackling social isolation
- david wilcox on Turning a digital adoption report into a game of phones, tablets, TVs – and maybe computers
- Ben Carpenter on Turning a digital adoption report into a game of phones, tablets, TVs – and maybe computers